Help Center

If you're experiencing issues with any of the below topics, You can get the answers you need by callin our call center day or night at 704-313-1114. W'ere available 5am-7pm to assist you with any issues you may be having.



Using the app

Going online

Navigating to a rider

Receiving trip requests

From pickup to dropoff

Airport Trips


Account and Payment Options

Can't sign in or request a ride

Payment options

Using promos and credits

Changing my account settings

I have an unknown charge

Day Kare Franchise accounts


Guide to Day Kare for Riders

Requesting a ride

Taking a ride

After my ride


Signing Up

Creating a rider account

Downloading the rider app

Signing up to drive



Assisting Riders with Disabilities

Driver Accessibility


Safety and security

Share your trips with family and friends 

Injury Protection



General Issues

Common phone and app issues